Return and Refund Policy

At Huddly Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’ve made our return and refund process simple and straightforward.

Return Policy

• Return Window: You have 20 days from the date of receipt to initiate a return for most items.
• Eligibility: To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
• Non-Returnable Items: Certain items, such as digital downloads and opened software, are not eligible for return.

How to Initiate a Return

1. Contact Us: Reach out to our customer support team at support@huddlystore.com to request a return authorization.
2. Provide Details: Include your order number and the reason for the return in your message.
3. Return Shipping: Once your return is authorized, we will provide you with instructions on how to return the item. You will be responsible for the return shipping costs unless the return is due to a defect or error on our part.

Refund Process

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds are typically processed within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

• We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the desired product.

Questions or Concerns

If you have any questions about our return and refund policy, please don’t hesitate to contact our customer support team. We’re here to help!

Thank you for shopping with Huddly Store! We appreciate your business and strive to ensure your satisfaction.